Returns & refunds

Updated October 31, 2026

Change-of-mind returns

Request a change-of-mind return within 14 days of delivery and send unused, resaleable goods within a further 14 days. You pay change-of-mind return postage. No restocking fee. Refunds within 14 days after inspection. Your New Zealand statutory rights remain unaffected.

Contact theteam@manholecover.co.nz with your order reference and the item you want to return. We will provide the correct return address and instructions. Do not return goods to our registered office or a supplier without instructions.

Change-of-mind goods must be unused, uninstalled and resaleable, with their supplied components and packaging. You pay the return postage for a change-of-mind return. No restocking fee applies. Refunds are made to the original payment method.

Faulty, damaged or incorrect goods

Contact us with the order reference and a description of the problem. We will arrange the appropriate remedy and cover reasonable return costs where required. The change-of-mind time limit and condition requirements do not limit your rights for faulty or misdescribed goods.

Your New Zealand consumer rights

Our goods come with rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986 where applicable. You may be entitled to repair, replacement, refund or other remedies depending on the problem. Nothing in this policy excludes rights that cannot lawfully be excluded.